FAQ

Do you offer Free Shipping?
We do! We offer free U.S. shipping for any order via USPS First Class Mail (3-5 days). If you are in need of an item in a more timely manner, we highly recommend using an upgraded service such as USPS Priority Mail or Priority Mail Express which are both available at checkout. If you have questions or concerns about the estimated arrival of your order, please Contact Us HERE to make arrangements.
How long will it take for my order to ship?

Orders generally take 3-5 days to ship with occasional exceptions. Items are shipped USPS first class mail, Priority Mail 2-3 day or Priority Mail Express. You will choose which option you prefer at checkout. If you need an item shipped by a certain time, please Contact Us HERE immediately after ordering to make arrangements. All Priority Mail shipments automatically come with $50 insurance. Hot Spice Jewelry is not responsible for lost or stolen packages.

What is your return policy?

It's easy! We are happy to offer free returns & exchanges. If you have any questions about this process, please Contact Us HERE.

Follow these simple steps within 30 days of purchase:

1) Pack it: Keep the original packaging your item was mailed in and use it to mail it back. If you've already thrown away the box, please place your Hot Spice Jewelry in a small box with tissue paper and enclose it in a padded envelope.

2) Drop it off: Visit your local post office, UPS or FedEx store and mail your package to: 

HSJ
Attn: Returns
3005 S Lamar Blvd
Ste D-109162
Austin, TX 78704

3) Get your money back: Upon receipt of your returned item, we will return your funds and may contact you to finalize the transaction. It will post to your account in 5-10 business days. 

That's it! Want to exchange for a different item or size? No problem. Simply order your replacement item on the website like you normally would. If you'd like to wait until the funds from your return arrive in your account, just remember to order soon, because our handmade jewelry sells out fast!
How do I clean & care for my Hot Spice Jewelry?
Each piece of Hot Spice Jewelry is carefully made by hand and should be cared for gently. To prolong its integrity and prevent tarnish, store your jewelry in a sealed plastic bag or jewelry box after each use. Like most raw metals, your jewelry may take on its own patina. To polish, gently rub with a jewelry polishing cloth to restore its shine.
 
How do I figure out the ring size that I need to order?

To determine yours or someone else's ring size, we ask for you to visit a local jeweler. 

Do you take custom orders?

Yes! We’d love to work with you to design and create the perfect piece for your special occasion. To get things started, please put together this info: Occasion, Desired materials (sterling silver, 14kt gold fill, gemstones), Ring size, Budget, Any additional information.

Next Contact Us HERE, providing the info listed above, and we’ll get in touch shortly after your request is received.

* Please note that custom orders generally take 4-6 weeks to complete. Thank you for the opportunity & we look forward to working with you!

What do I do about damaged or broken jewelry?

Hot Spice Jewelry is carefully made to withstand many years of normal wear and tear. However, if for some reason your piece breaks due to flaws in the craftsmanship, we will happily repair it within the first year of purchase. We are not responsible for mistreated, lost or stolen jewelry. Please take care of your jewelry. We take great pride in producing it. If jewelry was purchased over a year ago, we are still happy to repair it for a small fee. 

Please Contact Us HERE with repair inquiries.

Where can I see your jewelry in person and try on all of these lovely items?

Normally we can be found weekly at art markets and shows, but due to Covid-19, we are currently found exclusively online. We’ll post our event schedule when we start selling in person again.