SHIPPING: How long will it take for my order to ship?
Orders generally take 3-5 days to ship with occasional exceptions. Items are shipped USPS first class mail, Priority Mail 2-3 day or Priority Mail Express. You will choose which option you prefer at Checkout. All Priority Mail shipments automatically come with $50 insurance. Hot Spice Jewelry is not responsible for lost or stolen packages. If you need an item shipped by a certain time, please email: firstname.lastname@example.org immediately after ordering to make arrangements.
RETURNS: It's easy! We are happy to offer free returns & exchanges. If you have any questions about this process, please contact us.
Follow these simple steps within 30 days of purchase:
1) Pack it: Keep the original packaging your item was mailed in and use it to mail it back. If you've already thrown it away, please place your Hot Spice Jewelry in a box with tissue paper and enclose it in a padded envelope.
2) Drop it off: Visit your local post office, UPS or FedEx store and mail your package to:
3005 S Lamar Blvd
Austin, TX 78704
3) Get your money back: We will return your funds and may contact you to finalize the transaction. It will post to your account in 5-10 business days. If you want to exchange for a different item or size, simply order your replacement item on the website like you normally would.